Fire Them Today!
In case you havenâ€™t noticed, I have been spending an extraordinary amount of time in the air traveling to events and learning from new people. While traveling place to place can be tiring, I am amazed at all that I have learned and canâ€™t wait to share it all. I have another trip to Vegas planned, one to LA for the Millionaire ProtÃ©gÃ© Club and one to Ohio coming up, all business related and sure to provide something of great value. Iâ€™ll let you know how it goes and of course I will share what I learn.
While in Vegas a couple weeks ago attending an educational event, I listened to a story the presenter told about his staff. He took some time to talk about supporting your staff they way they support you. He shared a story about a person who he lined up to speak at his event. Now mind you, speakers everywhere are just waiting for a chance to work with this particular person so it is definitely a privilege and great business move for anyone on the speaking circuit, he IS the man.
The woman was all set and booked to speak, however she made a fatal mistake. She was rude to his staff and didnâ€™t treat them with respect. She did not respect his system that he set up for communication with his company and demanded his assistant put her in touch with him while using language that wasnâ€™t so nice to say the least. Her rudeness was documented by email. He did not appreciate anyone disrespecting his rules which were being communicated in a professional way by his assistant who was just doing her job. He promptly let her know she would no longer be speaking at his event and is not welcome to ANY of his future events.
My point here is that the customer is NOT always right. I could definitely relate to his story. In my business I have had customers be rude to staff members for no reason at all. My staff was doing their job in the way they had been instructed. People who feel they can talk any way and disrespect people baffle me. It tends to be a reflection of who they really are and it isnâ€™t the type of person you want to be doing business with, trust me!
Here is the deal, you are an entrepreneur and business owner because you wanted to be your own boss and do your own thing. That gives you the right to set up your company structure and protocol any way that suits you and makes sense for you. Any customer or client who disrespects you, your staff and your policies should be shown the door, they arenâ€™t worth it. Think about itâ€¦how many times have you worked with a difficult client or customer and tried to â€œwork it outâ€� with them when you knew deep inside they were going be trouble down the road? I bet you kicked yourself too! After a while you tend to acquire a knack for spotting the problem client that is a headache and you know is not going to be worth it no matter what they are paying you.
The BEST feeling in the world is being able to fire any client who makes your life hell. The relief you will feel is far more important than any amount of money. So take inventory of your clients. Do they respect you? Do they respect your staff? Are they just impossible to please no matter what? Does it seem they wake up each morning to complain and make excuses? If so, FIRE THEM! And then breathe a deep sigh of relief!
If you are interested in learning how to grow and thrive in your business, how to recession proof your business, sell out your live events, take your business on-line and create a whole new income stream and how to find additional revenue streams in your existing business you werenâ€™t even aware were thereâ€¦. Then you CANNOT miss my 2010 Women Entrepreneursâ€™ Information Summit complete with some of the top speakers. It will forever change your life, guaranteed. Details coming soon!
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